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Top 10 Questions | ||
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How do I make a One-time Investment? How do I place a Real-time Trade? How do I recover my password? How do I edit my Recurring Investment Allocation? When will I get a trade confirmation for my investment? What if I experience technical problems using the web site? How do the fees work? When will my investment take place? How do I invest the funds from the money market cash balance? What is the difference between a One-time Investment and a Real-time Trade? |
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How do I make a One-time Investment? |
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A One-time Investment enables you to invest the funds available
in your money market cash balance on a discretionary basis. To place a One-time Investment, please follow the
instructions below:
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Keywords: ONETIME |
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How do I place a Real-time Trade? |
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A Real-time Trade enables you to make an investment using the funds available in your money market cash balance on any market day. To place a real-time order please follow the instructions below:
Once your Real-time Trade has been completed, you will be able to immediately view your trade confirmation online by following the instructions below:
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Keywords: RRT |
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How do I recover my password? |
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If you have forgotten your password, you can access your ShareBuilder Account with the online password recovery process. This process can also help if you have forgotten your username. Before ShareBuilder will provide any login information, you will be asked a series of questions to confirm your identity. To recover your username and/or password, please follow these steps:
If you are still unable to access your account, you can contact ShareBuilder Customer Care between 5:00am and 6:00pm Pacific Time, Monday through Friday, at 1.866.469.0824. We will need to verify your name, account number, date of birth and social security number associated with the account before we can supply you with further information. |
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Keywords: LOSTPSWD |
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How do I edit my Recurring Investment Allocation? |
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You can edit your Recurring Investment Allocation at anytime; however, changes to your Recurring Investment Allocation will only affect future contributions. The Monthly Program fee is based on the number of stocks you choose when allocating your funds. When your contribution arrives the open orders are created, and the fee is collected. You can edit your Recurring Investment Allocation by following the instructions below:
Note: The fee for a recurring investment is collected at the time the open order is created. Canceling a recurring investment will not reimburse the fee. |
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Keywords: EDITRECUR |
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When will I get a trade confirmation for my investment? |
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When a trade is made, updated portfolio positions and trade confirmations appear online one business day after the trade date. ShareBuilder will send an email notice to the email address included in your account profile when trade confirmations are available online. Example: Tom's contribution arrives in his ShareBuilder Account on Thursday. At that time, open orders are created based on his Recurring Investment Allocation. On the next available Tuesday investment date (recurring and One-time Investments are executed every Tuesday of the month, excluding holidays) his orders are executed. At this time, he does not see a change in his account positions nor does he see his trade confirmations. On Wednesday, he receives an email notifying him that confirmations are available online. Tom logs into his ShareBuilder Account and can now view his updated portfolio positions and trade confirmations. Each confirmation details how many shares were purchased, the purchase price and the transaction fee. The program fee for investments made as part of your Recurring Investment Allocation will not show on your confirmation, but are listed in the Transaction History section of the Manage Your Account tab, and on your monthly statements. To view your confirmations, please follow the instructions below:
A new browser window will open, displaying a confirmation that is formatted for printing. To print your trade confirmation, go to your browser's File menu and select Print…. Please print all confirmations and monthly statements for your records. |
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Keywords: CONFIRMATION |
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What if I experience technical problems using the web site? |
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The ShareBuilder web site is designed to work with both Internet Explorer and Netscape browser versions 4.x and higher. If you do not already have a copy of one of these browsers, you can download them for free online: In order to use ShareBuilder to the fullest extent, we require that you accept all cookies sent by the ShareBuilder web site, and that you enable JavaScript on your browser. Rejecting cookies, and disabling JavaScript can limit your ability to access some ShareBuilder web pages and tools. In some cases you may not be able to log in to your ShareBuilder Account, or access your monthly statements. |
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Keywords: Browser |
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How do the fees work? |
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The fee that is collected depends upon the type of transaction that you are placing. For specific information, please select the transaction type that you are inquiring about:
For a complete listing of all fees associated with your ShareBuilder Account, please follow the instructions below:
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Keywords: FEES |
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When will my investment take place? |
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The timing of your investment depends upon the type of transaction that you are placing. For specific information, please select the transaction type that you are inquiring about:
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Keywords: WHENINVEST |
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How do I invest the funds from the money market cash balance? |
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Once the funds have been deposited in to your money market cash balance you can invest them by placing a One-time Investment or a Real-time Trade. |
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Keywords: INVESTMMF |
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What is the difference between a One-time Investment and a Real-time Trade? |
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Real-time Trades differ from One-time Investments in their purpose,
the way they are placed, the timing of the transaction, and the fee for each trade. Real-time Trades You can place a Real-Time Trades, both Market Orders ($15.95) and Limit Orders ($19.95), through your ShareBuilder Account. With a Real-Time Trade, you don't have to wait until the next scheduled investment date. Real-Time Trades can be placed at any time, and you have the option of placing either a market and limit order. You must have funds available in your money market cash balance to place a Real-Time Trade and you must place a separate order for each security you wish to buy or sell. Note: If you submit your order after the market has closed, your trade order will activate after the start of the next market day. One-time Investments A One-time Investment enables you to invest any funds currently held in your money market cash balance. You may include as many securities as you wish in a One-time Investment order, with an open order being generated for each stock. These open orders will be executed on the next available Tuesday investment date. Note: Recurring and One-time Investments are executed every Tuesday of the month, excluding holidays. When making a One-time Investment, the One-time Investment fee is collected for each security that you purchase. The fee is collected when the transaction actually takes place. There is no fee for canceling a One-time Investment. |
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Keywords: ONETIMEVSRTT |
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Securities products are offered by ShareBuilder Securities Corporation, a registered broker-dealer
and Member FINRA/SIPC.
Brokerage Financial Statement
ShareBuilder Securities Corporation is a subsidiary of ING Bank, fsb.
© 2006-2007 ShareBuilder Corporation. ShareBuilder is a registered trademark of ShareBuilder Corporation. ShareBuilder is not affiliated with Symetra Financial. SymetraSM and the Symetra Financial logo are service marks of Symetra Life Insurance Company |
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